Can you return my books

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I would like to become a customer of the specialist information center. How does it work?

All full-time and voluntary employees in the area of ​​civil protection and all those interested in science are allowed to borrow media. To do this, you have to register as a customer at FIS. This is done via an on the FIS homepage on the Internet. Please fill out all fields completely and carefully. After registering, you can immediately borrow media.

Sometimes high security settings on your computer mean that the form cannot be submitted. Then you can also register by phone 0228 99 550 4111 or by e-mail.

Please note: A confirmation email of your registration will not be sent. Please make a note of your access data in your documents. If you have forgotten your access data, you can ask us for them at any time.

Can I borrow media from the FIS?

You can borrow books and request copies of journal articles.

Individual magazine issues and volumes as well as historically valuable holdings and loose-leaf publications are excluded from loan. Unfortunately, we can no longer borrow CD-ROMs and DVDs.

I don't know my login details anymore. What can I do?

You can request your access data again at any time in the FIS; please call us on 0228 99 550 4111 or send an email to [email protected]

As an external customer, can I also borrow e-books?

The FIS currently only offers e-books to the employees of the Federal Office for Civil Protection and Disaster Relief. Lending takes place via the e-book platform Ebrary. However, many documents are also freely available for download in full text in PDF format and can also be viewed by external customers.

How long can I borrow media?

In principle, the loan period is four weeks. Your package always includes a letter from which you can find the exact time of the return of the books. Please ensure that you adhere to this deadline.

How can I extend the loan period of my loans?

Unfortunately, you cannot extend the loan period yourself via your user account. If you would like an extension, please call us on 0228 99 550 4111 or send us an email to [email protected]

How can I reserve media?

Unfortunately, you cannot reserve media for borrowing yourself via your user account. If you would like to make a reservation, please call us on 0228 99 550 4111 or send us an email to [email protected]

How can I change my address?

You can change your address in your user account. Please log in with your customer number and password. Alternatively, you can also send us an email to [email protected]

Where can I see which media I have borrowed and when I need to return it?

In your user account you can see which media you have borrowed and when you need to return them at the latest. Please log in with your customer number and password. If you have forgotten or mislaid it, please call us on 0228 99 550 4111 or send us an email to [email protected]

Who can help me if I get stuck in my research?

If you have any questions, please call us on 0228 99 550 4111 or send us an email to [email protected]

What happens to my personal data?

Your personal data will only be used for processes that relate to lending media. Under no circumstances will they be passed on to third parties. If you have not used the FIS service for two years, your data will be deleted.

Can I do research on site at the specialist information center?

We are happy to take our time and support you with your research right here in our offices. However, it is IMPERATIVE to make a binding appointment for a visit by phone 0228 99 550 4111 or by email to [email protected]

Are there internet workplaces for visitors?

The FIS has two internet workstations for visitors where you can research in the online catalog and - to a limited extent - also on the internet. Unfortunately, a mail function is not available at these workstations. Saving the data on external data carriers is also not permitted.

Are there copying options in the specialist information center?

A copier is available in the FIS. The provisions of copyright must be observed.

Are students also allowed to attend the FIS?

We are happy to support students in researching the literature for their scientific work. Please make a binding appointment by calling 0228 99 550 4111 or by e-mail to [email protected]

Use the opportunity to use the FIS service directly on site in Bonn. The team at the specialist information center will be happy to assist you with your research.
With your permission, we are happy to include your work in our directory of university publications so that it is also available to other interested users.

Here you will find instructions for creating a bibliography.

How can I get a book that is not available from the specialist information center?

We can only carry out interlibrary loans from other libraries for employees of the Federal Office for Civil Protection and Disaster Relief. External customers should contact their local city or university library.

Can I also have literature research carried out at the specialist information center?

Unfortunately, we can only carry out extensive literature research for employees of the Federal Office for Civil Protection and Disaster Relief. External customers should contact their local city or university library.

On the homepage of the specialist information center there is an extensive collection of links to freely accessible resources for your own literature research on the Internet. It is a selection of literature databases on various areas of knowledge, which thematically reflect the diverse tasks of the Federal Office for Civil Protection and Disaster Relief.

What can I do if my loan account has been blocked?

The account will only be blocked if media are not returned despite repeated reminders and reminders. In order to be able to borrow again, the dunned book must be returned or replaced. If you are of the opinion that you have been unjustly blocked, please call us on 0228 99 550 4111 or send us an email to [email protected]

How is the media loan done?

The media can be ordered - borrowing books or copies - free of charge and via the literature search, alternatively via telephone 0228 99550 4111 or by e-mail.

The recipient only bears the postage costs for returning the borrowed books. Postage costs vary from provider to provider. On average, a package weighing 2 kg costs around € 4 postage.

The books are sent in resealable packaging so that the box can be used again for the return. An address label is also included.

The number of books that external users can borrow during an order process depends on the maximum size of a standard package and should not exceed five to ten volumes, depending on the size of the books.

For external users, the maximum number of books to borrow is 15. Further books can be borrowed after they have been returned. The number of article copies that can be ordered simultaneously is unlimited.