How do I resolve QuickBooks printing problems

How to Fix QuickBooks Error 15215

QuickBooks Error 15215 usually appears after or before a major update is installed, and various factors can cause the problem. Typically the scenario is as follows: The users can successfully install all updates except the Maintenance Update Releases. If you try to install it as well, you will get the following message:

Maintenance Release Update Error 15215: QuickBooks could not verify the digital signature for the update file.

Problems with updating QuickBooks can be very dire as users need the new updates that usually include new tax forms, especially when a New Years update is released. For this reason, it's important to keep QuickBooks updated at all costs. That is why it is important to successfully fix this error. Follow the solutions given below to resolve this issue:

Solution 1: Problems with the digital signature certificate

QuickBooks errors that start with 15 *** are usually associated with digital signature certificates, and you need to make sure you have the correct one installed in order to successfully install the update. This can be a bit of a tedious process, but it will definitely help if you follow the directions.

  1. Do a Windows search for QBW32.exe or manually locate it in C: \ Program Files \ Intuit \ QuickBooks if you're using an older version of Windows.

  1. Right-click the QBW32.exe file and choose Properties.
  2. Navigate to the Digital Signature tab and make sure Intuit, Inc. is selected from the list of available signatures.
  3. Then click Details and, when the Digital Signature Details window opens, click the View Certificate option.

  1. Find the Install Certificate button in the Certificate window and click it. Click Next until you see the Finish button, which means the certificate has been installed correctly. Click Finish.
  2. Restart your PC, re-open QuickBooks and try to download and install the update again by clicking the Update QuickBooks option under the Help menu button.

Solution 2: problems with Internet Explorer in general

There are a number of things that can go wrong with Internet Explorer. Due to the fact that your internet connection depends somewhat on it, you may find that QuickBooks updates won't work until you fix a few things related to your internet connection.

Before you begin, you must first verify that the time and date are configured correctly on your computer by doing the following:

  1. Open the Date and Time settings by opening the Start menu, opening the Settings app by clicking the gear icon above the power icon, selecting the Time & Language option and navigating to the Date & Time tab.

  1. On the Date and Time tab, make sure that your computer's date and time are correct. If the time is not correct, you can try toggling the option Set the time automatically depending on the default status on or off.

  1. To change the date, under Date, click the drop-down menu to find the current month on the calendar, and then click the current date.
  2. To change the time under Time, click the hours, minutes, or seconds you want to change and move the values ​​until you find the right setting for your location.
  3. When you have finished changing the time settings, click OK.

alternative : People who have not been able to fix their problem by changing the settings in this way can also do it in the Control Panel. The settings are similar, but now you can set your time to synchronize with the Internet time.

  1. Navigate to Control Panel> Clock, Language & Region> Date and Time> Set Time and Date> Internet Time> Change Settings.
  2. Now activate the option Synchronize with Internet time server and click on the button Update now. Then click OK, Apply, OK and close the Control Panel.

  1. Once you are done syncing, the problem should be resolved immediately.

If these options were enabled, try disabling them, restarting your computer, and checking that the time is now set correctly.

Now that you're sure that the time and date settings are configured correctly, it's time to repair Internet Explorer. We'll start by making it the default browser for the purposes of successfully installing the QuickBooks update. You can undo these changes at any time.

  1. Open Internet Explorer and click the gear icon in the top right corner.
  2. In the menu that appears, click Internet Options.

  1. Navigate to the Programs tab and click the Default button under the Default web browser option.
  2. Click OK to apply the changes.

Next, let's check on our checklist to see if the encryption is working properly on the Intuit website. Intuit requires the 128 high encryption to run the updates.

  1. Open Internet Explorer and navigate to the Intuit official website.

  1. Press the Alt key on your keyboard which should display the menu bar. Navigate to File >> Properties.
  2. In the Connection section, check the number of bits of bit encryption.

PRO TIP:If the problem occurs with your computer or laptop / notebook, you should try using Reimage Plus software which can search the repositories and replace damaged and missing files.This works in most cases where the problem is due to system corruption.You can download Reimage Plus by clicking here
  1. If the number is less than 128 bits, it means Internet Explorer is broken and you may need to repair, update, or reinstall it by following the instructions on this link.

The final step in this solution is to update your Internet Explorer settings and make sure your internet connection is configured correctly in order to update QuickBooks.

  1. Open Internet Explorer and click the gear icon in the top right corner.
  2. In the menu that appears, click Internet Options.

  1. Navigate to the Connections tab and click LAN Settings.
  2. Check the box next to Automatically detect settings and make sure the proxy servers are empty unless you are actively using one, which is not recommended when updating QuickBooks.

  1. Make sure you apply these changes before navigating to the Advanced tab. Find the SSL 2.0 and SSL 3.0 and make sure they are checked. After you've checked them, clear the check box next to the Search for publisher certificate option.

  1. Scroll to the bottom of the window and make sure the TLS 1.2 option is not checked.

Solution 3: make sure your firewall isn't blocking QuickBooks

Firewalls can prevent QuickBooks from properly accessing the Internet, and that's a big problem. Several firewalls can be installed on your computer, but using more than one is not recommended. Let's see how you can make sure QuickBooks files aren't being blocked by Windows Firewall:

  1. Navigate to the Control Panel by finding it in the Start menu and clicking System and Security >> Windows Firewall. You can also toggle the view to the "Large" or "Small" icons and click Windows Firewall immediately.

  1. Select the options for Advanced Settings and tick Inbound Rules in the left-hand section of the screen.
  2. Right-click Inbound Rules and click New Rule. In the Rule Type section, select Port. Select TCP from the first group of radio buttons (TCP is recommended) and toggle the second radio button to Specific local ports. You need to add the following ports to repair the QuickBooks update capabilities:

QuickBooks Desktop 2018: 8019, 56728, 55378-55382
QuickBooks Desktop 2017: 8019, 56727, 55373-55377
QuickBooks Desktop 2016: 8019, 56726, 55368-55372
QuickBooks Desktop 2015: 8019, 56725, 55363-55367

  1. Make sure to coma them to the last and click Next after you are done.
  2. In the next window, select the Allow connection radio button and click Next.

  1. Select the network type if you want to apply this rule. If you switch from one network connection to another frequently, check all options before clicking Next.
  2. Name the rule something that makes sense to you and click Finish.
  3. Make sure you repeat the same steps for outbound rules (choose Outbound Rules in step 2).

Solution 4: try to perform the update in different ways

After following the steps above, you should try performing the update process manually by following the instructions below. The update should be installed now and you shouldn't have any problems with future updates unless something else goes wrong.

  1. Select the Update QuickBooks option located in the Help menu at the top of the screen.
  2. Click on Options and select the Mark All option. Click the Save button and then click Update Now. Click Reset Update and then click the Get Updates button.
  3. When you see the Update Complete message, close QuickBooks Desktop.
  4. Open QuickBooks Desktop. When you get the message asking you to install the update, click Yes.

Next, you need to check that the Payroll updates have been installed successfully as they can sometimes easily fail and cause this error.

  1. Go to the Employees menu at the top of the QuickBooks window.
  2. Select the Get Billing Updates option.

  1. Make sure Download the update for all billing is selected and click Update.

Solution 5: Manually install the updates

If the above method didn't fix the problem, you can always manually install the update from the Intuit official website. This method has been found to be very useful when you have a problem updating QuickBooks in general. However, this is a one-time fix, and you may never know if the next update will cause the same error.

  1. Navigate to the Update to Latest Version option.

  1. Make sure your product is selected. If it doesn't, click the Change option and select your QuickBooks product.
  2. Click the Update button and choose where you want to save the file. Click the Save button.
  3. When the download is complete, find the file you just downloaded and double-click to install the update. You may need to restart Windows after the installation is complete.
  4. Once it's done, open QuickBooks and press F2 to see if you have the latest update.

PRO TIP:If the problem occurs with your computer or laptop / notebook, you should try using Reimage Plus software which can search the repositories and replace damaged and missing files.This works in most cases where the problem is due to system corruption.You can download Reimage Plus by clicking here